Enter a postcode, suburb, town, or address to find a local housing office near you. Contact the Law Enforcement Conduct Commission. For a step-by-step guide to making a complaint, seeHow to make a complaint. Read more about making a public interest disclosure (whistleblowing). E-mail: customersupport@jaggaer.com. If you contact us by phone we will endeavour to transfer your call to the relevant agency, or provide you with that agency's contact details. When can I expect a response to my complaint? Toll free: 1800 451 524 (Australia wide) For all other complaints, please see the following information. These types of complaints are called public interest disclosures and include: You can report serious wrongdoing to the person responsible for dealing with public interest disclosures in your agency. You can find descriptions of your fair housing rights in several languages other than English here. . Independent Commission Against Corruption (ICAC), making a public interest disclosure (whistleblowing), make a complaint about custodial services, Australian Financial Complaints Authority, Office of the Legal Services Commissioner, Email or post this page in social media sites, dishonest, unfair or unreasonable behaviour, Department of Education (including public schools). corrupt conduct for example, fraud, dishonesty or misuse of information, serious maladministration for example, unreasonable, unjust or discriminatory conduct. Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Rights and responsibilities. Complaints about an organisation funded by DCJ to provide services on its behalf, in relation to accessing a service, service delivery, or the organisations management practices can be made directly to the organisation in question, or to DCJ via theDCJ Your Feedbackwidget. Most DCJ offices are open Monday to Friday from 9am to 5pm. Noise complaints about tenants - lawaccess.nsw.gov.au prioritising delayed actions or decisions. You can phone or visit any of our local DCJ offices. They're also able to make decisions on the spot about what needs to be done. HUD also provides a Spanish language version of the online housing complaint form. What is your policy on complaints and feedback? However, if you find it hard to work out how you can make a complaint to the agency, you can contact us and we will help you - see Get help making a complaint. MyHousing mobile app | Service NSW This gives the agency a chance to fix the problem. You can also write to your local DCJ office. Antisocial behaviour in public housing - Family & Community Services commence a formal maladministration investigation into your complaint. Social housing is maintained by commercial contractors whose performance is regulated by the Land and Housing Corporation (LAHC). If you are deaf, or have a hearing impairment or speech impairment, contact us through theNational Relay Service. If a complaint is serious or complex, it may take longer. Email:AssistedBoardingHouses@facs.nsw.gov.au. Level 24,580 George Street Sydney NSW 2000Toll free (outside Sydney metro) 1800 451 524Email info@ombo.nsw.gov.au. Can I appeal more than once? Although local offices can tell you what planned maintenance work is scheduled for your home, they will refer you to the Maintenance Line for maintenance requests. Western Region. However, if the matter is urgent you can call the Ombudsman first to talk about the best thing to do. We also have advice if you are having a problem with a neighbour. An online form is available where the provider is registered under the NRSCH. If your feedback is about an agency which is not part of the NSW Department of Communities andJustice, you should provide your feedback directly to the agency concerned. 1800 422 322(9.00am to 4.30pm Monday to Friday)feedback@facs.nsw.gov.auPost:Client Feedback Unit, Locked Bag 7150, Liverpool BC 1871. To find out how to get in contact directly with someone from one of the justicedivisions of the Department of Communities andJusticecontact us. Customer complaints | Service NSW Having the job reference number will make it easier to make a follow up call to the Maintenance Line. Call the Maintenance Line with any maintenance requests 24 hours, 7 days, all year round. Search for Find DCJ Housing Offices at: www.dcj.nsw.gov.au. TheDCJ Complaints and Feedback Management Policyaims to: Housing Contact Centre(client feedback option). Registrar of Community HousingPO Box 2236Burwood North NSW 2134, Information sheet for complainants PDF, 34.67 KB. For general enquiries, call DCJ Housing Contact Centre on 1800 422 322. not telling you the outcome of your complaint. All parties must ensure that information is restricted to those who genuinely need to know. *The NSW Ombudsman generally expects complainants to try to resolve their concerns directly with the agency before they will consider becoming involved. However, we can look at how the Registrar of Community Housing deals with complaints about community housing providers. There are some services we cannot help you with for example, Centrelink, banks and legal services. Having the job reference number will make it easier to make a follow up call to the Maintenance Line. If your complaint is justified, we can do one or more of the following: If you have made a compliant to us and you are dissatisfied with the response, you can write and ask for the area which handled your complaint to conduct an internal review. See our Accessibility page for further information. When you're ready, make your complaint online. serious and substantial waste of public money. If the tenancy is under the management of a community housing provider then that organisation is the landlord and your contact for any complaint. The law requires us to protect your personal information, and not to disclose it to another person or body except in certain circumstances. Community Justice Centres provide free, voluntary mediation services, to help people understand each other's point of view and work together to reach an acceptable agreement. Submitting a complaint You can submit a complaint or provide feedback by using one of the following methods: Via the online feedback form Email info@service.nsw.gov.au Phone 13 77 88 In person at any Service NSW Service Centre Write to: Customer Resolution Coordinator GPO Box 7057 Sydney NSW 2001 Complaints about our services Your feedback is important to us, whether you have a complaint, a suggestion or a compliment. promise to improve our policies, procedures or systems. Child Protection Helpline - 13 21 11 Disaster Welfare Assistance Line - 1800 018 444 Link2Home Homelessness - 1800 152 152 Domestic Violence Line - 1800 656 463 Services and support General enquiries Neighbours | Family & Community Services refuges for women, children, men and families. Please refer to the Housing Trust Complaints Policy for more information. Our website uses an automatic service to translate our content into different languages.