Call recording software delivers three key benefits: Gong uses team members calendars to identify calls that need to be recorded. Triggers when a record of the specified Salesforce object (ie. Follow these steps to integrate the leading Sales Engagement Platform Outreach with your powerhouse Salesforce CRM. ", "What I really like about Gong.io is their methodology and helpful insights. If specified, the event will be placed into this workspace, otherwise, the default algorithm for workspace placement will be applied. Your call recordings are stored in Gong and you can listen to or watch them anytime. To connect Gong with Salesforce with Zapier, simply click here to sign up for Zapier and gain access to other simple app connections as well! Automatically Record, Log, and Track Calls in Salesforce - Gong More time to work on other things. Gong analyzes and transcribes conversations so you can see (and hear) what sets your top performers apart. Not sure where to start with Gong for Salesforce? Search for or select the record you'd like to update. Call data = visibility into every deal. This trigger works on Salesforce objects with less than 104,000 records. PALO ALTO, Calif., Feb. 22, 2022 /PRNewswire/ -- Gong today announced it has launched the Gong app on Salesforce AppExchange, empowering customers to enrich CRM data . Reps love Gong. Describe the work you need to get done. Gong requires this access to read data using REST API. API docs for Salesforce are located here https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_list.htm. trademarks held by their respective owners. Configure Gong Integration Settings - Gainsight Inc. Dublin D04 Y7R5 Zapier moves info between your web apps automatically, so you can focus on your most important work. These data fields include: These data fields are tied to Salesforce accounts, contacts, leads, and opportunities so customers can correlate Salesforce data with conversation data. Automatic recording and transcription of customer interactions. Use it to insert, update, delete, or export Salesforce records. With Salesforce's multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. These data fields include: Our app also includes 9 out-of-the box reports and 2 dashboards to showcase whats possible and get customers started down this path. 201 Spear St. 13th Floor, Transform your organization with an accurate understanding of customer interactions to increase revenue efficiency and improve decision-making. It uses AI and machine learning to help you gain critical insights into what's happening with your sales team, your deals, and your . Downloadable User Guides - Salesforce Dublin D04 Y7R5 Easy automation for busy people. Supported Chat, Marketing Drift Turn your email clicks into real-time conversations Native Sales Productivity, Voice RingCentral Connect with customers like never before by enabling RingCentral with Outreach Native With Salesforce for Gong, you can see which dollars are at risk in your pipeline across your CRM stages. Updates an existing contact in Salesforce. The insights that Gong shows during the forecasting make it stand apart from similar . Gong Collective - Integrate your tech stack to get full visibility into Pick which type of object you want to watch for new items of (Note: we do our best to support all objects, but due to their complex nature, some may not work flawlessly). We will match you with 2 Salesforce Freelancers and schedule an intro call. Capture all web conferences, understand what's being said and deliver real-time insights. Thats it! In addition, Gong provides detailed analytics that can be used to improve customer service or identify areas of opportunity. Use Domos Gong Connector to get real-time insights into your sales conversations. They use Gongs call recording system to proactively identify coaching opportunities in their reps calls. Compliance at Gong - Gong The integration between the two tools is bi-directional, meaning that data can flow from Gong into Salesforce, and from Salesforce into Gong. Salesforce Sales Cloud vs Gong.io - Capterra ", "They are worse than any company I have ever seen at harassing our team for payment even when we never used their service. Action API provides APEX, SOAP, and REST interfaces that let you add quick actions to Salesforce applications. ", "I'd prefer to not be bothered when I'm not at work and it's annoying to have my phone buzzing with something I don't need at 10pm on a Saturday. With Gong, companies can accelerate their sales cycle by identifying and pursuing the most promising leads, and track engagement throughout the customer lifecycle. Atlanta, GA 30308, Israel Office Salesforce is the world's #1 customer relationship management (CRM) platform. Captured call data gives you total visibility into deals. Understand what separates the best from the rest and get in-depth analytics into your teams calls to replicate winning plays with call recording software. That means youll be able to turn sales call recordings into actionable insights without lifting a finger. Heres how Gong can help you automatically record, log, and track calls in Salesforce: Connect Gong to your teams GSuite or Office365. With today's news, the fully-tested and vetted app is available to all Gong customers, providing a powerful, tightly-integrated solution to improve sales performance and productivity. Gongs sales call recording software captures all of your customer-facing interactions on web conferencing, VOIP, phone, in-person meetings and email. Suite 04A-105 Gong data give a reality-view of your teams activity thanks to powerful connections with team email, calls, and web conferencing. Information Security Management System (ISMS), Privacy Information Management System (PIMS), The Payment Card Industry Data Security Standard. Not good. Zapier moves info between your web apps automatically, so you can focus on your most important work. Step 2: Pick one of the apps as a trigger, which will kick off your automation. Because Gong automatically records and logs calls in Salesforce, you can create reports that are based on conversation data and data within Salesforce, such as competitors or aggregated activity by opportunity. email address, status) is updated on any record of a specified Salesforce object (ie. Capture your call data. Gong + Crayonhow high-growth companies Compete Like They Mean It, Get the full wealth of Linkedin Sales Navigator info on any contact in your deal without leaving Gong, Schedule meetings, capture consent, and record calls with Gong + Chilipiper. What are customers saying? Bad bad. Various Whichever web conferencing platform or VOIP system you use for calls, whichever CRM software (Salesforce and more) your team relies on to track sales: Gong integrates with it. Pick which type of object you want to watch for new items of (Note: we do our best to support all objects, but due to their complex nature, some may not work flawlessly).