By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This turns off phone protection and erases all the data on your Surface Duo. Does my Surface use removable media to store data? While it has been rewarding, I want to move into something more advanced. my surface book 2 is stuck at windows logo (is it called boot loop?). I formatted the USB stick with Diskpart. You are unable to use the GUI to create a new partition or drive. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Securely Erase Data On Microsoft Surface With Surface Data Eraser Tool, Download PC Repair tool to quickly find and fix Windows errors automatically. However, this does not prevent your data from being recovered with forensic or data recovery capabilities. MS Surface Go has been sent in. You can also download a recovery image for your sp4 to a usb and reinstall windows 10 pro. restart the windows to check disk automatically , once completed restart the windows . This version of Surface Data Eraser includes: This version of Surface Data Eraser includes bug fixes and adds support for: This version of Surface Data Eraser adds support for: This version of Surface Data Eraser is compiled for x86 and adds support for the following devices: This version of Surface Data Eraser includes bug fixes. Select Yes to continue erasing data on the Surface device. Figure 5. You could also use the Linux gparted and check the SMART values of your SSD which will give you confidence. Step 2:Next, you need to prepare the Surface device to boot from USB. Cannot retrieve contributors at this time. Press and hold the volume-up button on your Surface, and, at the same time, press and release the power button. UEFI BIOS is pretty basic. If you have problems booting from the usb post back to this thread for help. Simply click the Start button. downloading link for few ARM64bit surface pro devices This version of Surface Data Eraser includes: This version of Surface Data Eraser includes bug fixes and adds support for: This version of Surface Data Eraser adds support for: This version of Surface Data Eraser is compiled for x86 and adds support for the following devices: This version of Surface Data Eraser includes bug fixes. This is a guidehttps://www.ifixit.com/Guide/Microsoft+Surface+Pro+4+SSD+Drive+Replacement/60383 Opens a new window, gparted is on most Live Linux Distro and it can also be independently installed to a USB stickhttps://gparted.org/liveusb.php Opens a new window Some Live Linux Distros have a GUI for the SMART values and some use the command line. For example, if you are using Microsoft Deployment Toolkit, you can change your task sequence "Format and Partition Disk (UEFI)" step to change Disk Number to 2, or change the Disk Number to3if a SD Card is present. [!TIP] The Microsoft Surface Data Eraser script detects the storage devices that are present in your Surface device and displays the details of the native storage device. Figure 2. To learn more about the data wiping capabilities and practices Microsoft uses during the service process for Surface, see Protecting your data if you send your Surface in for service. Original by design. I was rightfully called out for Can I ask you for a quick explanation/guide on how you created the image (be it Windows or Linux). I was able to run Surface Data Eraser per MS support, but it failed to locate the drive as well. And if you try a Linux Distro such ashttps://linuxmint.com/ Opens a new windowthen it will be able to install because Linux comes with all the drivers you are likely to need. I can get it to boot into a USB clean install of windows 10, but its not recognizing any drives. Note The image and deployment tools that are used must be based on the Windows 10, version 1703 (Spring Creators) update or a later Windows 10 update. When a Surface device is returned to a Microsoft Service Center it goes through a data wipe process to ensure that the devices data is erased. This utility only requires you to boot from a USB, and it will need to have at least 4 GB of available storage. Step 5: Finally, you need to press the S key to erase data. There are also tools like Partition Wizard Bootable CD/USB to partition and delete data from unbootable PCs. Privacy Policy. You can read more about Surface UEFI boot configuration in Manage Surface UEFI Settings. Figure 2. I thought I edited my post to state that but it looks like it didn't go through. Partition to be erased is displayed in Microsoft Surface Data Eraser. download below file and then extract the file Choose x64 (for 2021+ devices only) for 2021 or newer devices, choose x64 for 2020 and older devices or ARM64 for Surface Pro X from the Architecture Selection page, as shown Figure-3. after extracting copy all the contents of "usbimage" to the Root of the usb pendrive say F:\, method 2 https://drive.google.com/file/d/1svQJHtMfh-krQt9DNvyUg07m_MRhxBbj/view?usp=sharing. Press and hold the volume up button. The recovery image requires a working surface to create the image, and it also fails to install the OS when tested. Can I send the faulty SSD by itself for a replacement or upgrade? Separate option for 2021 and support for newer devices including Surface Laptop Studio, Surface Pro 8, and Surface Go 3. copy the folder "usbimage.zip" to desktop 1. oc One of my customers reported that someone took over his computer, was moving the mouse, closing windows, etc. I don't think anything crucially private or important is on it. Tried imgburn but I don't know which boot files are required, @jaxne . "There was a problem recovering your PC" when recover from a drive Linux gparted and check the SMART values of your SSD". Hello @jaxne we apologize for the inconvenience this has caused you. Internal storage is listed along with the others, Windows Boot Manager, PXE Network, and USB Storage. For example, if you are using Microsoft Deployment Toolkit (MDT), the following error is logged in the bdd.log file: