Receptionist: Good afternoon! Virtual Hostess: And do you have an email address or cell phone number I can send the confirmation to? B: Great, Mr. Sandals. Now, if you'll just tell me your phone number. FB PAGE: http://fb.com/reaninjaFB GROUP: http://bit.ly/CCN-FB-Group-NewbiesMY PERSONAL CHANNELS: VLOG: http://youtube.com/ReaAlducente07INSTAGRAM: http://instagram.com/reagenes---MUSIC: https://www.soundcloud.com/iksonhttps://www.bensound.comIf you like this kind of content, please consider subscribing to my YouTube channel and sharing it with people you think can benefit. A: I would prefer to return in the afternoon. Taking a Hotel Reservation in English | English for Work | EnglishClub Right? B: Next question: Is a queen-size bed okay? UNINTERRUPTED VERSION OF THIS MOCK CALL: https://www.youtube.com/watch?v=XHvJeSgwii0DO NOT watch this mock call like an outsider. Caller: Yeah? May I know the specific date for the reservation? "Hotel Room Service - Script" Back to Listening Activity Back to Easy Quizzes Listening Exercise Listen to the recording on hotel room service and read along with the conversation. Click to reveal Also, do you have a dress code? Travel Agent: Okay. Steps You Should Follow Step-1: Answer the telephone within 3 rings. B: 626-555-1739. 54.36.126.202 Mr. Abrams: Okay, thats fine. PLS. Explore the latest videos from hashtags: # . B: It's a pleasure, Mr. Sandals. Cloned 30,075. All rights reserved.eslfast.com. B: That should be no problem. ),} +C\MCs. B: It's $308 a night. B: That won't be a problem. B: Good! Here at A Courteous Communications we offer affordable rates with no long-term commitment required. MOCK CALL PRACTICE: Hotel Reservation | Interactive Session 5 Are these facilities available for all hotel guests? Guest: Good Morning. My phone number is 626-555-1739. May I help you? Travel Agent: Okay. In fact, our all single rooms are occupied for next 5 days. A: Sure, John Sandals. My name is John Sandals. endstream endobj 27 0 obj <> endobj 28 0 obj <> endobj 29 0 obj <>stream B: Fantastic! A: That sounds fine. Mr. Abrams: Would you like my credit card information now, or can I take care of that upon my arrival to the hotels reception desk? STEP 3 - Ask the customer if there is anything else that they can be helped with. Now, Mr. Sandals, about the room, smoking or nonsmoking? Repeat A: Hi there, I want to reserve a hotel room. 2. Hotel Receptionist: Good Bye, MrsStephany. Let me check and see what rooms are available. Hotel Clerk: Hello. A: That sounds fine to me. I'm Michelle, at your service. Background: The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. CALL CENTER MOCK CALLS SCRIPT SAMPLE -TECHNICAL SUPPORT - Academia.edu First, are you guys offering any dinner specials this week? B: Thank you, Mr. Sandals. Virtual Hostess: It looks like we have an opening. 2017-2023 Lingua.com. Alex Thank you. Phone Conversations, 8. Booking a Plane Ticket What kind of room does Mr. Abrams request to stay in? Let me have your address, please? to change a reservation. Calling Diner: Email would be best; it gets sent to my cell. Call us! 2. 43 0 obj <>stream This is Cherry speaking, how may I help you today? Yes, but you will have to confirm this reservation at least two hours before departure time. Caller: Alright. A: $308! My number is 626-555-1739. I look forward to my stay. Here are some closing phrases we recommend if the call ends with a successful resolution, a frustrated customer, or an unresolved issue. You can collect your ticket at the airport booking-office number 4. 2. A: Hi there, I want to reserve a hotel room. Hotel Receptionist: Sure, madam. Your reservation is all set except for your phone number. Caller: Alright. Mr. Abrams: Hi, I'd like to schedule a reservation for this upcoming weekend from Friday night until Sunday. Conversation: 1. Calling to Get a Reservation - ESL Fast Try us out for a month and test drive our amazing hospitality industry-specific services to see how we fit in with your on-site staff. If necessary, tell them you have to check on some information or confirm a product and have to put them on hold . "Hotel Reservation - Script" Back to Listening Activity Back to Easy Quizzes Listening Exercise Listen to the recording on hotel reservations and read along with the conversation. Let me check what flights areavailable. B: Hi, sir. Caller: Alright. Would you like me to book a reservation for you and your party for a specific time? HOTEL RESERVATION MOCK CALL SCRIPT.docx - Course Hero And, uh, Id like to request avegetarianmeal. A: Nonsmoking, please. Virtual Hostess: Thanks Ted, you too and dont hesitate to call if you have any other questions at all. I can text you our address so that you can easily find us with a Google maps if youd like. CALL CENTER MOCK CALLS SCRIPT SAMPLE 2 - EMERGENCY HOTLINE. All rights reserved. HOTEL RESERVATION MOCK CALL SCRIPT (TMP2) AGENT: GOOD MORNING! Our prices are now slightly higher. Guest: Yes, thats right. Hotel: Should you have any questions or requests, please dial 'O' from your room. Calling Diner: Thats doable. Guest: 257 Park Avenue South, New York, NY 10010, USA. The reservation includes only breakfast Hotel Reservation Dialogues These are two Hotel Reservation dialogues that can help you create your own. I would like to make reservations, please. Review the key vocabulary and the sample sentences. B: Thank you, Mr. Sandals. RA: Certainly ma'am, May I first know your name ma'am and where you are calling from? MOCK CALL PRACTICE: Hotel Reservation | Interactive Session 5. . Use Up/Down Arrow keys to increase or decrease volume. Guest: Ok, thanks. I would like to book a room for next week. Hotel Receptionist: I repeat917494-4476. What days do you need that reservation, sir? I would like to reserve a room from the 5th of April for 5 days. Let's go with the cheaper flight. Will that be OK? Agent: Okay Mr. Torres, your reservation code is R143. STEP 4 - Finish with a courteous call-closing statement. Now, does a queen sound okay? A: A queen sounds great. Your name is Sabrina. Hmm, hmm . 0 Mr. Abrams: My wife and I will be visiting the city, but a room with one bed will be just fine. to inquire about available rooms. Customer's Profile: Male, Age is 50-60yrs old, partially deaf and irate. Nonsmoking. Receptionist: Sure! Making a Hotel Reservation in English - Dialogue Hotel Reservation Receptionist: Good afternoon! Tess, speaking, How can I help you? - You'll have to be at West London Air Terminal by 6.00 am at the latest.