Copyright 1995-2023 eBay Inc. All Rights Reserved. If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. I request a return for an item which was accepted by the seller yesterday. Welcome to the eBay Canada Community your community. Ensure that the amount includes tracking, and on items that have a total cost of $750 or more, include signature confirmation. 11:02 AM, "Are you sure you can't send it USPS Priority International? Or if you can use the same packaging, let them know so they can use the same dimensions. Box it, label it, send it all from home. Seller not sending return label - The eBay Community If so, you absolutely do not want to pay the return shipping yourself - I doubt the seller will voluntarily give that money back to you upon return. Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. Typically shipping software is used to create return shipping labels. If you do have to go that far-- and the three days is actually a Good Thing since the idea is that the seller gets a chance to think it over and decide to cooperate-- let us know how it goes. You are registered in the U.S. but say you are in Prague. "wow did you know there are actually humans behind these sales? Archived post. Tip I am a busy person so i forgot to check one last time if it was reset. Lux918 on Instagram: "Hate to have to clarify the situation with this I'm sure they know that they're supposed to send you the money for shipping. If the package meetsthe size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. First things first you need to pack your items in a sturdy box. I contacted moviemars again, as they now tell me that they will not pay for return shipping unless there was a problem at their warehouse, or a problem with an inaccurate listing. The seller is responsible for the return shipping costs but they won't send me a return label. 03-14-2018 Instead, reach out to eBay on Facebook here and explain that the seller has not sent funds for a return label. At that point it's most likely that eBay will just issue the refund, and the item will be yours to keep, donate, or dispose of as you see fit. So I think the mechanics of return shipping will be a moot point. Youll need to ship the item back before the date stated in this email. The seller was in China and wants me to send it to some UK address (probably a reshipping service). Select Create return label under the original shipping label number on the order. Privacy Policy. You can also find more information in our full article below. The seller doesn't respond to my messages and I can't contact the ebaybecause there are just no option to do so. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Chargebacks go through PP. I had a feeling the eBay rep wasn't going to follow through, because I offered to wait on the line for him to send the shipping label, but he said he could only do it after the call. 03-14-2018 If they don't send you a label do contact cs through FB it Twitter before the date that you are supposed to send the phone back. You will then be able to put the box dimensions in and it should spit out a price if it's eligible. Create and Print Shipping Labels | UPS - Canada You may also print a return shipping label to mail it to your customer. If I don't ship by 21 March, then according toebay"we might close your return and there's a chance you won't get a refund". "Does this option not appear on the screen until after three days?". For more information, please see our I asked the seller if they really want me to do that since they are responsible for the shipping costs. For instance, you can offer to pick up the item in personor let them drop the item off at your closest store. Are you sure you can't send it USPS Priority International? The last message from the seller: "wow did you know there are actually humans behind these sales? Welcome to the Shipping board! When youre responsible for return shipping, you can choose from a number of options in the return request form. According to eBay's Money Back Guarantee this is your responsibility for a damaged item if you want it returned before you issue a refund.