Finally someone answers, says they know what I'm talking about and the other guy who was helping me is with another costumer and will call me back as soon as possible. What a piece of junk. She said the manufacture didn't deliver. This site's sole purpose is to help you make the decision faster and with more peace of mind. We value your privacy. They were also very kind and polite. I will definitely return here FIRST when I need new items. Your email address will not be published. I understand that we originally opted to pick it up, but upon receiving a broken item from a company, I would think they would want to remedy the situation in a tasteful manner. We paid for delivery service and they called us letting us know the stuff was ready to picked. Really!?? They lady I spoke to at the store, Karen (no last name) seemed to only want to get me back in the store to pick something else out, no doubt at a more expensive rate. Submit a complaint and get your issue resolved. I am extremely thankful and grateful., Fast delivery seems to be a theme for the brand. To shop at this vendor does not insinuate poor, you're simply in the market for quality furniture and pray that you find it. Greg seemed too kind and too smart to have such terrible employees. Is this your company? Moving on to also purchase a dining room elegant glass table with heavy dark wood with a splash of silver metal poles dashing threw the wood base.. And their furniture of course! All the time, they said they needed to reach out to the vendor to check what they could do. Avoid the constant disappointment, and stay away. Okkkk. The pieces are sturdy, attractive, and well made, and have survived another move since then in perfect condition.. You need a large warehouse to have furniture the day off and we don't have one" I greatly didn't appreciate the condicending tone in his voice. It was you that made my experience a lifelong memory. She was very sweet and stayed with us until we had a delivery date. He still bugged us and didn't let us be. It was delivered on time by two strong fellas who unloaded it and even set it up for me right where I wanted it. Just wanted something that looked nice. When I got the furniture after spending over $9,000 for every piece of furniture was either broken, cut, chipped, scraped, damaged, sliced, some type of damage was done to it. He was not empathetic or even polite to me. The couch cushions are a decent price to get replaced and it does take awhile but that is expected. She also checked and confirmed that I am scheduled for delivey 10/10. If youre looking for some restful sleep, youll need the proper environment and furniture to make sure that happens. Well shouldn't they show some alternatives? They have great customer service, no one followed me around and when I DID want some help, they were very courteous as to not lay on the salesmen ways too thick. Never again. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The man that helped us was very nice and took the time with my husband and I. I didn't realize how big of a selection they have but it was nice to see such a large variety of furniture, check them out not bad ! Similar to the brands shipping policy, when it comes to returns or exchanges there are a few protocols which vary depending on how you received your order. I'LL MAKE SURE TO SHARE MY REVIEW ON EVERY SINGLE SOCIAL MEDIA. You can find contact details for Value City Furniture above. With over 30 options to choose from, recliners start at just $399 with both power reclining and manual options. They are misleading customers. All items were in stock and after 4 days our furniture was delivered! Mays started six games at the end of the season and averaged 15.3 points and 8.3 assists with just 1.7 turnovers per contest. Period end of story.well 40 days later this mattress is killing my back every nite. I would recommend not bothering stopping in to browse. The Ballwin, MO. K-State was also featured in The Princeton Review's "Best 388 Colleges for 2023," released last August, where it was ranked No. Similar to their sectionals and sofas, their recliners offer affordable comfort. It's not my problem your shipping and delivery people are idiots. All in all, this Value City Furniture review came across an equal amount of positive feedback that contradicted the negative reviews. We had the nicest man help us. Well I did and it was damaged but after renting the uhaul and returned it we had no means to return it to the store so they said we could have the new one delivered but would be a delivery charge!!!!!!!omg. Add a review. I politely said okay and left the store. No one made any effort to offer me a discount, or anything to placate me. On Monday, I called and spoke to Greg. VALUE CITY FURNITURE - 80 Photos & 284 Reviews - Yelp Value City Furniture Corporate Office & Headquarters - Reviews 21 to 22 We were immediately greeted by one of the sales associates who showed us several options. Then he kept rambling on about how he had no help and they want him to do everything himself. You have to buy a separate smaller box spring, which they neglected to tell me. Every delivery driver told us this happens a lot damaged furniture, etc. 9 months later. After an hour arguing with a manager about the definition of a "manufacturer defect", it was clear to me that VCF cares more about grabbing my money for a poorly made couch and a sneakily-worded warranty policy than actually providing a positive customer experience. He said these words "Oh don't worry sir. Without the responsibility of having to carry the load on offense, Gibbs can be fresh and use his 4.36-second 40-yard dash speed on kick returns to create positive field position for Burrow and . Here are 8 tips for writing great reviews. Customer Service is horrendous. Although we did not buy that day we will be back. I am a curious individual who loves research, writing, and storytelling. The sale man was a bit aggressive but that is to be expected. That's who! The manager didn't come out right away. Some people may feel the need to jump on the I bond bandwagon before then. I was purchased furniture items from valucity furniture sterling height location at June 06th 2021, it was delivery date June 17th 2021 but till July 08th 2021 I didn't received this item from sterling height location, mohammed Alim was my sale agent he does not talk with me about delay delivery when i buy this items, this is bad customer services, horrible, nobody go to the shop for buy some, they are cheating with customer, they doesn't know how to customer services, I went to value city furniture shopping for a new mattress and I enjoyed the experience.